FAQs

We're here to answer your questions

Customer Service
How do I contact customer service?

You can contact us 24/7 at support@mysheetsrock.com and we'll respond within 1-2 business days.

Product
What are the benefits of your MSR Regulator Sheets?

Not all bamboo sheets are created equal. We’ve made it our life purpose to create the best bed sheets on the internet. To us, the best bedding means using premium bamboo rayon fibers to create pro-performance sheets that really keep up. The Regulator sheets are 50% less humid and 3-4 degrees cooler than cotton or polyester sheets, and they will wick away moisture and regulate temperature while you snooze. Plus, they are so soft and comfortable that you’ll sleep like a rock every night.

How deep are the pockets of the fitted sheets?

They’re 16” deep. Oh, yeah.

What's included in a Regular Sheet Set?

Our sheets come bundled as a set and include: a fitted sheet, flat sheet and 2 pillowcases (standard pillowcases for Twin/Full/Queen sizes and king pillowcases for King/Cal King sizes).  If you need extra pillowcases, you can find them here.

How do I care for my Regulator sheets?

We’ll let you in on a little secret. Due to the premium natural fibers and construction, the Regulator sheets don’t retain as much moisture as cotton or polyester sheets. In fact, our bamboo rayon fibers are naturally hypoallergenic and inhospitable to dust mites and bacteria.

In the off-chance that you do wash your sheets every week, the Regulator sheets are completely machine washable. We recommend washing your Regulator sheets by themselves in cold water on a gentle cycle with gentle detergent. Then tumble dry low and remove from the dryer as soon as possible to keep them from wrinkling. Voila!

We recommend avoiding these products like the plague: any products that contain chlorine bleach or personal, dental or skin care products like benzoyl peroxide and alpha hydroxyl acid. Didn’t get all that? We’ve made it easy by including all of this in the laundry care label on your fitted sheet. 

Let’s get serious. What does your supply chain look like?

Our founding team has over three decades in the textiles business and has established long working relationships with Oeko-Tex certified factories around the world. We look for partners that have sustainable and ethical practices and strict certifications around manufacturing and labor. To keep costs down and to ensure quality, we use no middleman and work directly with everyone in the supply chain in the making of your sheets - from the harvester, weavers and mills of our yarns and fibers – all to create the best quality and sustainable product. That way, you can sleep soundly on what we consider the best sheets in the industry.

What if I purchase the Regulator sheets, and then want to return them?

If burritos were used as a metric of currency, our Regulator sheets cost about 10 burritos (with guac) before tax and tip. Plus, with a risk-free 90 day trial and lifetime guarantee, these amazing Regulator sheets are totally worth trying out.

How do I use those bright blue straps in the fitted sheet?

Hate putting on your fitted sheet? Same until we designed these straps for easy bed-making. Simply face your headboard, take one strap, read it, and pull the appropriate strap down the “right” mattress corner. When you finish putting on the last corner on the fitted sheet, you’ll see why they’re patent-pending.

Shipping
How much does shipping cost?

Ground shipping is always free on your order. Upgrade to 3-day air if you have an extra $15 to spare. 

What shipping methods are available?

We ship ground and 3-day air via our trusty partners of USPS, UPS, or FedEx. 

When will I receive my order?

Ground shipping will take between 5-10 business days. For 3-day air, you’ll receive your purchase within 4 business days, if you place your order by noon PST Monday-Friday. Orders are only shipped Monday-Friday because we’re out playing frisbee on the weekends and holidays. 

Do you ship to Canada?

We ship to Canada via USPS. Additional fees, taxes, tariffs, duties, etc. may be charged by Canada Post and we are not responsible for these costs. 

Do you ship elsewhere, besides the US and Canada?

Not yet. It’s on Dave’s workplan so it’ll happen whenever he gets around to it.

Returns & Exchanges
What is your return policy?

We’re happy to accept returns within 90 days of purchase. Returns will be refunded in the original method of payment. To be eligible for a refund, items for return must be postmarked within 90 days of delivery receipt to be eligible for a refund.

How do I return my MSR sheets?

Head over to our returns page and submit a request. 

Do you offer exchanges?

At this time, we do not offer exchanges. Return your product within the 90-day window, and make a new order.  Don’t sweat – shipping is on us.

Reviews
How do I find reviews on the Regulator sheets?

You can find all reviews here on Regulator sheets.