Standard Delivery and Processing
SHIPPING DELAYS: Orders may experience heavier delays due to weather or high volumes from our shipping partners of FedEx, UPS and USPS. We appreciate your patience.
Most orders are shipped from our warehouse via FedEx/UPS Ground/Home Delivery Service to arrive within 6 to 9 business days once your order ships from our warehouse. Shipping monogrammed items can take up to an extra 8 business days due to the personalized nature of the monogram.
Items ordered together may not arrive together. Rugs may take an additional 5-7 business days to ship. Monograms may take up to 8 business days to ship. We ship to the US and Canada and most countries, if you are interested in international shipping please find rates here.
Shipping to P.O., APO Boxes, Hawaii, and Alaska, is typically done via USPS and can take from two to ten business days. We cannot express air to P.O. Boxes.
Rush Delivery and Processing
By choosing Two-Day or Three-Day service during checkout, we will expedite orders for in-stock items. Two-Day and Three-Day deliveries occur Monday through Friday. These services are not available on shipments outside of the continental US.
For Two-Day Services, if we receive your order by 12 noon PST Monday through Friday, you will receive your purchase within three business days after the ship date. For example, orders placed on Monday by noon with Two-Day shipping will arrive on Wednesday. Orders placed Saturday through Sunday will arrive on the following Wednesday.
For Three-Day Service, if we receive your order by 12 noon PST Monday through Friday, you will receive your purchase within four business days after the ship date. For example, orders placed on Monday by noon will arrive on Thursday. Orders placed Saturday through Sunday will arrive on the following Thursday.
Canadian Shipments
Crane & Canopy does not maintain Non-Resident Importer status with Canada. Crane & Canopy ships to Canada with options of USPS and FedEx. Shipping will normally take from 7-10 business days; however, it can take longer as well. Crane & Canopy is not responsible for additional tariffs, taxes, brokerage fees, duties or any other following costs required to import merchandise beyond those charged by USPS. FedEx International Economy includes duty and custom fees. Orders that are undeliverable will be returned, and customers will be required to pay for outbound and return freight. Crane & Canopy does not offer Expedited Shipping to Canada at this time nor do we offer free return shipping from Canada.
International Shipments
Here is a list of the countries we currently ship to.
If you do not see your country listed, send us an email at customerservice@craneandcanopy.com and we will do our best to add it!
Crane & Canopy is not responsible for tariffs, taxes, brokerage fees or any other costs required to import merchandise. Crane & Canopy does not provide "blanket" NAFTA documents. Some orders may arrive with C.O.D. conditions that are the responsibility of the customer. International orders that are undeliverable will be returned, and customers will be required to pay for outbound and return freight plus 50% of the merchandise cost. We do not provide free return shipping for international orders, but will gladly process returns as long as they fall under the outlines of our Return Policy.
