The idea, meaning, and purpose behind everything we do is helping you sleep like the cool cat you are. If for any reason you experience any production or construction issues, we’ll do our best to make it right.
We’ll repair or replace your product with the same or similar product.
Our warranty does not cover damages caused by stains (human, animal, bleach, chemical or other), improper care, or human cutouts. Replacements and repairs can only be shipped back to the shipping address on the original order.
Write "WARRANTY" and your name and order # on the box. Pack it up and mail it to:
MSR - Warranty
830 Burlway Road
Burlingame, CA 94010
Once we receive your sheets, we will take a look and try and repair the damage. If can't, we will send the repaired item/replacement back to the ORIGINAL SHIPPING address on the order.